Q.don’t know my reference number and application ID because I could not print my acknowledgment slip and/or receipt, how do I get them?
Send an email to firstname.lastname@example.org with your full name, scanned passport photograph, email address, date of birth. When making an application, if for any reason you cannot print out your it for subsequent access to the portal.
Q.Help! I can’t confirm my payment status – have multiple applications?
Applicants that have more than one application should check through all their applications to know which one payment was successful for
Q.How do i convert/upgrade from normal passport to e-passport ?
Move the mouse pointer over Passports on the menu bar, and then click on MRP-Passport on the menu bar. Move the mouse pointer over the Services Link on the menu bar, on the drop down menu that appears, click on [upgrade to e-passport] . Enter your reference number and Application ID and click on Search Record.
Q.What are the different Passport types and how do I know which one to select?
There are 5 different passport types. Standard, Diplomatic, Official, Seamans, Pilgrims.
Standard – This passport type is for the general public
Diplomatic – This passport type is for protocol officers in government and Government ambassadors.
Official – This passport type is for Government officials.
Seamans – This Passport Type is for Sailors.
Fresh Passport :If applying for a new passport and you have never previously owned one before then you need to fill the form for a Fresh Passport Move the mouse pointer over Passports on the menu bar, and then click on Fresh Passport on the menu bar. Choose the appropriate passport type you are applying for and click on Start Application button. For all the passport types except pilgrims’ passport, you can have a passport renewal which is done when your current passport has expired.